We are inviting applications from experienced and motivated leaders for the position of Communications Manager within the Police Emergency Control Room. This role forms a key part of the department’s senior leadership team and is integral in ensuring the effective delivery of high quality contact services at the first point of contact.
The post holder will provide strategic leadership and operational oversight across the control room environment, driving performance, supporting staff development, and ensuring compliance with Force and national standards. This is a fulltime post that includes evening and weekend working (12.5% shift allowance, plus weekend enhancement). Some hybrid working may be available, though flexibility is essential due to operational requirements. The role will also involve occasional travel to the Bridgwater site.
Key Responsibilities
- Provide clear, consistent and effective leadership to the control room team, promoting a high performance culture aligned with organisational values and priorities.
- Oversee the delivery and quality assurance of emergency and nonemergency call handling and associated communications functions.
- Lead, support and develop supervisors and staff, ensuring a resilient, skilled and motivated workforce.
- Maintain compliance with all relevant policies, procedures and national policing standards, ensuring the delivery of an efficient, professional service.
- Analyse and monitor performance metrics to identify trends, risks and opportunities for improvement, taking appropriate action where required.
- Work collaboratively with senior leaders, partner agencies and stakeholders to support effective service delivery and continuous improvement.
- Provide leadership in critical or high risk situations, ensuring sound decision making and appropriate deployment of resources.
- Support and drive innovation, including the adoption of new technologies and improvements to control room processes.
Key skills and experience:
- Demonstrable leadership experience within an emergency services environment or a high pressure control room setting.
- Proven ability to make effective decisions under pressure while maintaining professionalism and composure.
- Strong communication and interpersonal skills, with the ability to develop staff and support constructive relationships with internal and external partners.
- Experience in performance management, service improvement and leading organisational change.
- Knowledge of emergency response principles and police control room operations.
To be eligible to apply for this role you must have a 5 year ‘checkable history’ in the UK – ideally this means that you would have been resident in the UK for the last 5 years.
Why Avon and Somerset Police?
If you are looking for a new opportunity and something different to anything you have done before, then consider Avon and Somerset Police. We are one of the largest forces in the UK, policing multi-cultural communities in a beautiful part of the country “the gateway to the west” providing the opportunity for a fantastic quality of life.
We value our employees and believe in a healthy work-life balance, at Avon and Somerset Police you are rewarded with fantastic benefits including our flexible working scheme which is designed to give our people a degree of flexibility on start and finish times.
If you meet the criteria and wish to contribute to the continued development and leadership of our control room function, we encourage you to apply.
