You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.
The main purpose of the Specialist Technical Support Level 4 (Infrastructure) role is to work as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.
To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
- The Specialist Technical Support Level 4 (Infrastructure) role is a hybrid (mix of home & office working) role
- This is a CV only process – please ensure your employment history is up to date
- The role attracts a 5% market supplement based on the base annual salary (this is reviewed yearly. Next review March 2027)
Essential Criteria:
- Microsoft Azure
- Entra ID
- Exchange (cloud and on-prem)
- SharePoint
- Intune
- Azure Virtual Desktop
- Windows Server & Active Directory
- Certificate Services
- Identity and Access Management
- PowerShell
Desirable Criteria:
- SAN Storage
- VMware
- Linux
- Licencing
- Backup, Disaster Recovery and High Availability
- SolarWinds
- Zscaler
- Certifications
The closing date for this post is 23:55 on Monday 6th April 2026
Why work for us?
- 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
- Generous pension scheme.
- Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Gym membership discounts.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.
- We embrace diversity and welcome applications from everyone.
- We are also happy to talk flexible working where it is suitable for the role.
If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop)
Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.
We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
*Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired)
