Enquiries Officer
Job Title: Enquiries Officer
Salary: The starting salary is £37,517, which includes allowances totalling £5,637.
The salary is broken down as £31,880 basic salary, which will increase annually until you reach the top of the scale £34,108. Plus, a shift disturbance allowance of 8.5%, a location allowance of £1,928 and a non-pensionable allowance of £1,000.
Location: Bow/Alperton
This is an exciting time to be working as a Police Staff Enquiry Officer for the Metropolitan Police Service. In addition to large-scale transformation, there's the unique and ever-evolving challenge of policing London. This means that as an Enquiry Officer, there are more opportunities for you to get involved with making London the safest global city in a time of unprecedented change within the UK's largest Police Service.
The role as a Police Staff Enquiry Officer is to ensure that statements and requests to collect digital media are undertaken on behalf Met Prosecution Traffic (MO10), following requests from the Collision Investigation & Prosecution Teams (CIPT) case managers. All enquiries are to be completed following correct procedures and policies.
Enquiry officers conduct enquiries and collect digital media on behalf of office based staff to assist in the investigation of road traffic collisions. Their ability to conduct these enquiries in a professional and sensitive manner will enhance the reputation of the MPS and increase customer satisfaction. This direct interaction with victims and witnesses can also reduce the numbers of complaints received.
Enquiry officers work full time Monday to Friday but are awarded an 8.5% shift allowance to enable an earlier start/later finish time. Duties will be on a rota, working alongside other colleagues.
Enquiry Officers liaise with Police Officers, Police Staff and other agencies during the execution of their duties. They will undertake interviews with victims, witnesses and defendants involved in road traffic collisions. There is a need for attention to detail in accurate and legible correspondence as they will be taking evidential statements that will be potentially used in court.
There is an expectation that they may be required to attend court to present evidence.
Training will be given. However this role would be suitable for members of the police family or retired officers.
The role holder requires a full driving licence; a vehicle is provided for the execution of their duty, however on occasion public transport will also be required to be used, any additional costs will be reimbursed.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV and an online application form.
Completed applications must be submitted by 23:55 on 5th February 2026.
Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager.
Following application review, successful candidates will be invited to interview.